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We are committed to customer services

We have many levels of support for our users ranging from telephone support to email and frequently asked questions. There is also help with any questions you may have about the package even if you are not yet a subscriber. If you would like to ask a question that you think other people would benefit from the answer - why not fill in our submit a question form and we will endeavour to add it to our extensive FAQ's list.

Support form

Couldn't find what you were looking for in the FAQ / help section?

Don't panic! Either give us a call on the number to the right, or simply fill in this quick support form:

Please select the area your problem relates to from the drop down menu below:

Enter your email contact address:

What is the nature of your problem?:

Make sure you include anything that can help us with your query - click submit below and you will hear from us soon!

Email us

Email us for more information

Send us an email if you would like to know more. Don't forget to tell us what you would like to know and our friendly staff will get back to you as soon as humanly possible. We say mostly human, we also have a gerbil called Derek, but he doesn't type very fast...

Telephone support

telephone panel bullet

Ring us anytime you like on this massive support number - we await your calls with excited anticipation...

01254 54411

Even if we are not around we will aim to get back to you within 24 hours - so leave a message explaining your question in full!

Frequently Asked Questions

Use the quick links below to see questions in a certain area. By clicking on the quick link buttons, questions under that section will be displayed and you can then jump straight to the answer. Alternatively scroll downwards to read all FAQ's

Got a question?

Do you have a question that you think other people may benefit from the answer to? If so, just submit your question in this form and add your email address and we will see if it's worthy of a mention in the FAQ section!

Please tell us what your question relates to in the FAQ section:


Enter your email contact address:


Enter your full name:


Please enter your question:


Thank you for your time to fill in this question - just click submit question and you are done. If you prefer not to have your name alongside the question if it makes it into our FAQ's, please tick the box below.




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